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Crisis Support Lines for people struggling with war

The events in Ukraine are deeply saddening and distressing. If you are currently in Ukraine, or know someone who is, please make sure they are aware of the following contact details for support around the clock.


Emergency Services

Call: 112

112 is the universal emergency number in all 27 EU member states, as well as other European countries. This number can be accessed by landline or mobile to reach the fire brigade, medical assistance and/or the police.


Lifeline Ukraine

Call: 7333

Website: https://lifelineukraine.com/

While originally established as a mental health support line for Ukraine Armed Forces veterans, Lifeline Ukraine is offering help to anyone in the country who needs it right now.

The Red Cross

The Ukrainian Red Cross Society

Call: 0800 331 800

Website: https://redcross.org.ua/

The Ukrainian Red Cross Society can be contacted from anywhere within the country for on-the-ground assistance – including, but not limited to: medical items, shelter material and essential deliveries.

The International Committee of the Red Cross (ICRC)

The ICRC is working to deliver urgent medical items to Kyiv hospitals, as well as food, water, and other essential items to the areas affected most. The ICRC can be contacted in the following locations 24/7.


Kyiv: 0800 300 155

Slavyansk: 0800 300 115

Severodonetsk: 0800 300 125

Mariupol: 0800 300 165

Donetsk: 0800 300 185

Luhansk: 0800 300 195


Migration Support

Safety advice for those leaving Ukraine is provided by the International Organisation for Migration (IOM), with hotlines available for a number of countries listed on the IOM website here.

The United Nations High Commissioner for Refugees (UNHCR) provides additional safety advice for those remaining in Ukraine and for those leaving – linked above and here.


Parental support for children

The Global Protection Cluster provides a help sheet for supporting children during bombing here.


Guidance and resources UK

The following resources can be access via the UK government website:


* (or call 0808 164 8810 free 24/7 from anywhere in the UK)

** 24-hour consular assistance helpline: +380 44 490 3660 (from Ukraine), +44 (0)1908 516666 (from the UK)